"Hi there, this is Shaoguan Tax Service calling, are you the tax agent of Mingfa Plastic Processing Factory in Xiaokeng Town, Qujiang District? In order to let you know more quickly and in detail that the tax and fee reduction your company enjoyed this year, the tax authority pushed a ‘bonus bill’ of the combined tax support policies to you. "

Ms. He, a finance personnel of Mingfa Plastic Processing Factory in Xiaokeng Town, Qujiang District, Shaoguan city, received a special call recently. An AI robot reminded her to check the " bonus bill" of the combined tax support policies on Guangdong e-Taxation Bureau. After the call, she received a text message too.

It turns out that the tax authority also sent a warm reminder SMS after the call. Ms. He could not help but give a thumbs up and say "Shaoguan tax authority is too warm-hearted, informs us of the way to check the ‘bonus bill’, as well as access to the process of consulting when encountering problems before we do. We can easily get the bill content with a click of the mouse, so that we can clearly understand what taxation benefits our business enjoyed."

It is reported that the precise push of "bonus bill" of combined tax support policies is a useful attempt of the tax authority to ensure the accurate and stable implementation of the combined tax support policies. Shaoguan Municipal Tax Service, as a pilot unit in Guangdong Provincial Tax Service, accurately pushed "bonus bill" of combined tax and fee support policies to key taxpayer groups in batches through "manual and intelligent calculation" in the early stage. Besides, it also boldly explores smart tax services and launches "bonus bill" intelligent call service innovatively, adopting the service form of "AI voice + SMS reminder". The dialogue between computer and human is carried out through intelligent dialing by smart robots, and the "bonus bill" has been pushed to more than 10,000 taxpayers in Shaoguan city within 24 hours, which reducing the burden of grassroots taxation authorities while not reducing the high-quality level of service. The intelligent call service of "bonus bill" helps taxpayers to make their "bonus accounts" clear and understandable, and continuously improve the satisfaction of taxpayers.

Ms. Li, a tax agent of a material company, followed the guidelines pushed by Shaoguan Municipal Tax Service from the intelligent call service, logged on Guangdong e-Taxation Bureau to open the "bonus bill" of the combined tax support policies exclusive to her enterprise, looked at the money in the bill on the computer screen and said favourably: " The bill shows not only the total amount of reduction, but also the applicable policies, tax-deductible matters, taxation period, etc., which is concise and clear. We feel happy and are more confident to increase our investment in R&D and manufacture hot melt adhesive products with the amount of reduction."

In order to implement the combined tax and fee support policies, Shaoguan Municipal Tax Service has been innovating service measures this year, actively using taxation big data to identify eligible enterprises, accurately pushing preferential tax and fee policies, and collecting demands of taxpayers through multiple channels, striving to solve tough issues in the implementation of preferential tax and fee policies, comprehensively sorting out and optimizing the process of tax payment, and continuously improving the level of tax services. The official of Shaoguan Municipal Tax Service said in the next step, we will constantly deepen reform, improve the quality and efficiency of " digitization reform in taxation", vigorously innovate smart tax services, optimize tax services and the business environment, and contribute to high-quality development in Shaoguan.

【Full Media Reporter】Zhiqiang Ye

【Media Assistant】Ziqing Que

【Correspondent】Xiuping Liu,

Huiqiong He,Jianping Chen

【Translator】Yi Chen